Privacy Policy

Daily Summaries: We store aggregated daily summaries (such as total daily steps, average heart rate, and sleep duration) to display your historical trends. Raw biometric data (individual heart rate readings, minute-by-minute activity) is processed to create these summaries and is automatically deleted after 90 days.

Retention Period: Daily health summaries are retained for the lifetime of your account or until you delete them. Raw health data is retained for a maximum of 90 days.

Location: Your data is stored on secure servers with encryption at rest (AES-256) and in transit (TLS 1.3).

With Your Consent: If you join a wellness challenge, your selected metrics (e.g., daily step count) are visible to other challenge participants you've approved.

Service Providers: Our infrastructure providers process encrypted health data as part of delivering our service. They are contractually prohibited from accessing or using this data.

We Never Share Health Data With:

• Advertisers or marketing platforms
• Insurance companies
• Employers
• Data brokers
• Government agencies (except as required by law)

Alex uses artificial intelligence to provide personalised wellness insights and respond to your voice and text queries. Your data is processed by the following AI service providers:

Overseas Disclosure: Your health data may be processed by service providers located in the following countries:

• United States: Cloud infrastructure (AWS/Vercel), AI processing (OpenAI)
• European Union: Backup infrastructure (where applicable)

When we transfer your data overseas, we ensure the overseas recipient is bound by privacy obligations comparable to the Australian Privacy Principles. This includes contractual protections requiring the recipient to:

• Handle your data in accordance with Australian privacy standards
• Not disclose your data without authorization
• Implement appropriate security measures
• Delete data upon termination of services

Under the Australian Privacy Act and applicable laws, you have the right to:

• Access: Request a copy of your health data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your health data at any time
• Portability: Export your data in a standard format
• Opt-out: Disconnect wearable devices and stop data collection

You can delete your health data at any time:

1. Disconnect a Wearable:In Settings > Connected Devices, tap "Disconnect" to stop syncing and remove stored data from that source.
2. Delete All Health Data:In Settings > Privacy > Delete Health Data to remove all stored health summaries while keeping your account.
3. Delete Account: Deleting your Alex account permanently removes all data, including health information, within 30 days.

Deletion is permanent and cannot be undone.

If you believe we have breached your privacy or mishandled your personal information, you have the right to make a complaint.